Coastal Jade

At CK LUXE, we want you to love your shades as much as we do! If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may return unused, unworn sunglasses in their original packaging within 14 days of delivery.
• To start a return, please contact us at CKLUXEBRAND@GMAIL.COM with your Full Name, date of order, product ordered and reason for return.
• Items must be in the same condition you received them—unworn, free of scratches, and with all tags/cases included.
• Customers are responsible for return shipping costs, unless the product arrived damaged or defective.

Refunds

• Once we receive your return and inspect the item, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
• Shipping fees are non-refundable.

Damaged or Defective Items

• If your sunglasses arrive damaged or defective, let us know within 48 hours of delivery. We’ll send a replacement or issue a full refund at no extra cost to you.

Shipping Rates & Delivery

• Standard Shipping (3-7 business days) – Flat rate $7.00
• Express Shipping (1-3 business days) – Available at checkout for an additional fee.
• Shipping times are estimates and may vary due to carrier delays or holidays.

Order Tracking

• Once your order has shipped, you’ll receive a tracking number via email. Use this number to follow your package every step of the way.

Lost or Stolen Packages

• CK LUXE is not responsible for packages lost or stolen after delivery confirmation. If this happens, contact the carrier directly.

Pre-Orders or Limited Collections

• For pre-orders or limited edition collections, shipping dates will be clearly noted on the product page